Vulnerable tenants are supported to maintain their tenancy and to access appropriate social support services.

These support services include:

  • Counselling
  • Assessment and screening for mental health challenges
  • An active aging programme encouraging the elderly to live healthy, productive and active lives
  • When possible, tenants are assisted to relocate to more affordable units or to more accessible units (in the case of health challenges)
  • Elderly tenants who need care are also assisted to find alternative accommodation when they can no longer live independently
  • Tenants are also screened to confirm their eligibility for:
    • rent concessions that are available to people who rely on the State Old Age Pension Grant
    • a Housing Benefit, a short ‘rent holiday’ of up to 6 months, for tenants in need who experience significant financial setbacks such as the death of a bread winner or unemployment